Cookies
No not the ones you can eat. HTTP Cookies are files containing
information about visitors to a web site (e.g. user name and preferences).
This information is provided by the user during the first visit
to a web server. The server records this information in a text
file and stores this file on the visitor's hard drive. When the
visitor accesses the same web site again the server looks for
the cookie and configures itself based on the information provided.
Firewall
A firewall is a set of related programs, located at a network
gateway server, that protects the resources of a private network
from users from other networks. Basically, a firewall, working
closely with a router program, filters all network packets to
determine whether to forward them toward their destination. A
firewall is often installed away from the rest of the network
so that no incoming request can get directly at private network
resources. There are a number of firewall screening methods. A
simple one is to screen requests to make sure they come from acceptable
(previously identified) domain names and IP addresses.
Router
A device that determines the next network point to which a data
packet should be forwarded enroute toward its destination. The
router is connected to at least two networks and determines which
way to send each data packet based on its current understanding
of the state of the networks it is connected to. Routers create
or maintain a table of the available routes and use this information
to determine the best route for a given data packet.
Browser
A client software program used for searching and viewing various
kinds of Internet resources such as information on a web site.
Plug-in
A small piece of software that enriches a larger piece of software
by adding features or functions.
Port
In TCP/IP and UDP networks, port is the name given to an endpoint
of a logical connection. Port numbers identify types of ports.
For example, both TCP and UDP use port 80 for transporting HTTP
data.
ISP
Short for Internet Service Provider, an ISP is a company that
provides access to the Internet.
Proxy Server
A server between a client application, such as a Web browser,
and a real server. It intercepts all requests to the real server
to see if it can fulfil the requests itself. If not, it forwards
the request to the real server. Proxy servers have two main purposes:
improve performance and filter requests. |
|
e-Careers FAQ
This
FAQ is designed to give our students quick and easy solutions,
spending their time searching for the information they need
as short as possible. There is a glossary on the left to give
our readers a better understanding of any unfamiliar words.
Cookies error
message
Our
courses require cookies enabled to run. Please follow the instructions
according to your internet explorer browser version.
To
find out your internet explorer browser version:
Go to the "Help" option in the browser window
Then go to "About Internet Explorer"
Internet
Explorer 6x:
Go to the "Tools" option in the browser window
Then go to "Internet Options"
Select the "Privacy" tab
Now you should have a bar on the left normally set to 'Medium'
Change this setting to 'Low', this can be changed at any time
Now 'apply' the changes, now you should have no problems
Internet
Explorer 4x/5x:
Go to the "Tools" option in the browser window
Then go to "Internet Options"
Select the "Security" tab
Then click on the "Custom Level" button
Now scroll down the list until you get to the cookies option
Make sure this option is enabled
Then 'apply' your changes, now you should have no problems
If
the course still fails, please disable any firewall program and
try again. This is a rare situation on some firewall programs.
(Note: The default Windows XP firewall
will not effect our courses. If you feel unsafe disabling your
main firewall, we recommend our students to enable this instead.)
It is also worth to note that if you are doing the course through
a network (this mainly applies to office and work computers),
the course might not work as the network administrator might
have a firewall or security grid in place that might interferes
with our course. If this is the case please contact your network
administrator or our Technical support team on 0871 222 8790 (Hotline Available NOW 24 hours a day, 7 days a week!) or email them at support@e-careers.co.uk
What
is the User System Requirements for my courses?
The
following are the minimum user system requirements necessary to
enjoy maximum access to e-Careers courses:
166MHz
Pentium with 16MB Ram (200MHz Pentium with 32MB Ram is recommended).
640
x 480 256-colour video (800x600 is recommended).
Windows
95, 98, NT, 2000, or XP.
Internet
Explorer 5.0 http://www.microsoft.com/windows/ie/default.htm or higher required.
An
Authorware plug-in is used for course simulations but is
not required to run e-Careers courses. It can be installed
the first time you take a course by following the instructions
shown on the Web page.
The
Macromedia Flash Player is used for course introductions and
activities, but is not required to run e-Careers
courses. It can be installed the first time you take a course
by following the instructions shown at login.
An internet
connection of 28.8K (56K+ is recommended).
Log
On Error message
Check
that you are entering your correct user name and password. If
you are still having problems please contact our Tech support
team at support@e-careers.co.uk.
Member Login
screen staying blank
If
the login screen stays blank, you may need to download the java
and authorware player plug-in. Please ensure that you do not have
any download running while you do the course on slower connections.
Using the Internet Explorer browser is recommended.
Please
go here to download the latest Java Plug-in.
Please
go here to download the latest Authorware player.
e-Careers
page is not loading up, Web site not responding (Error 502)
Please
use Microsoft's Internet Explorer browser. This situation is likely
to happen for people with different browser. If you do not know
where or how to run the Default browser, please follow these instructions:
To
run Microsoft's Internet Explorer browser
Go to your 'Start Menu' and then click on the "Start"
button.
Click on "Run..."
In the 'Open' box type in "iexplore.exe"
If
Microsoft's Internet Explorer browser is no longer in your system,
please go here to download it:
http://www.microsoft.com/windows/ie/downloads/default.asp
I cannot
see the 'Accept' and 'Decline' button
This
is normally caused by users on 640x480 screen resolution. To see
the buttons your must set your screen resolution of at least 800x600.
To
increase your screen resolution
Go to your 'Start Menu' and then click on the "Start"
button
Click on "Run..."
In the 'Open' box type in "control"
Double click on 'Display', this will bring up your 'Display Properties'
Select the "Settings" tab
Under 'Screen Resolution' there is a slide bar, change this setting
to at least '800 by 600' pixels
Click
"OK" to save the changes
If
you still cannot see the buttons, please maximize the the window.
User not logged
on message after logging on.
This
problem is caused by your ISP badly configuring your proxy. To
fix this problem please follow these instructions:
For
Modem Users
Go to the "Tools" option in the browser window
Then go to "Internet Options"
Select the "Connections" tab
Under "Dial-up and Virtual Private Network Settings",
select your ISP and click on the "Settings" button
Check the box under "Proxy Server".
Enter the following information for "address" and "port". Address: 62.252.32.4 Port: 8080
Click "OK" for both of the windows to save the changes
For
Boardband/LAN Users
Go to the "Tools" option in the browser window
Then go to "Internet Options"
Select the "Connections" tab
Under "Local Area Network (LAN) Settings", click on
the "LAN Settings..." button
Check the box under "Proxy Server".
Enter the following information for "address" and "port". Address: 62.252.32.4 Port: 8080
Click "OK" for both of the windows to save the changes
If
you are still having problems please contact your ISP stating
that you are having problems connecting to our training server
on 204.176.16.237 and they should be able to sort out the problem
for you.
How to Disable Common Pop-Up Blockers
Listed below are some of the most popular pop-up blocking software packages, and instructions to enable pop-up windows with them. Pop-up windows must be enabled to use the online services. There are dozens of pop-up blocking software packages and we are unable to list each here, but we have chosen the most popular. Generally, most pop-up blockers will install themselves either within the browser toolbar, or within the Windows Taskbar along the bottom right corner of your screen.
Depending upon what is installed on your computer, it is possible that you may have more than one pop-up blocker running. You will have to disable all of them for this site to work properly.
Once you have reviewed these instructions and have disabled the pop-up blockers in your system, click the back button in your browser to return to the online system you were previously viewing
AOL Toolbar
The AOL Toolbar is available from America On-Line as part of their service's offerings. It appears in the browser as follows:
The following icon is the pop-up blocker:
To allow pop-ups to appear, merely click on the icon. You should now see the following:
Once this is done, then you should be able to use the online system properly. Once you are finished using the online system, you can click the icon again to re-enable the pop-up blocker.
Google Toolbar
The Google Toolbar is provided by Google to facilitate searching the web, as well as providing pop-up blocking. This pop-up blocker is part of a menu bar and appears in the browser as follows:
The following icon is the pop-up blocker:
To allow pop-ups to appear, merely click on the icon. You should now see the following:
Once this is done, then you should be able to use the online system properly. Once you are finished using the online system, you can click the icon again to re-enable the pop-up blocker.
Microsoft Windows XP Service Pack 2 (SP2)
With the release of Microsoft's service pack 2 for Windows XP, pop-up blocking is now directly integrated into Internet Explorer. Note that, by default, pop-up blocking is enabled within Internet Explorer.
To disable the pop-up blocker while on the site, open the Tools menu, select the Pop-up Blocker option, and select the Turn Off Pop-up Blocker option (as shown below):
MSN Toolbar
MSN Toolbar is the also provided by Microsoft, as part of their online services. This pop-up blocker is part of a menu bar and appears in the browser as follows:
The following icon is the pop-up blocker:
To disable pop-up blocking, click on the down arrow to the right of the text, which will bring up the following menu:
Click on either the Allow Pop-ups or the Allow Pop-ups for this Site option. Once this is done, then you should be able to use the online system properly. Once you are finished using the online system, you can go back into the menu again to turn on the pop-up blocker.
Yahoo! Toolbar
The Yahoo! Toolbar is available from Yahoo! as part of their service's offerings. It appears in the browser as follows:
 The following icon is the pop-up blocker:
To disable pop-up blocking, click on the down arrow beside the icon to bring up its menu, as follows:
Click on the Enable Pop-Up Blocker option to remove the checkmark beside it, disabling the pop-up blocking. Once this is done, then you should be able to use the online system properly. Once you are finished using the online system, you can go back into the menu again to turn on the pop-up blocker.
Netscape
Netscape's pop-up blocker is integrated into the browser, much like the pop-up blocker for Internet Explorer. To disable the pop-up blocker:
- From the Edit menu, select the Preferences option. The following window will appear:
- Click on the arrow beside the Privacy & Security option on the left-hand side of the window, to make it display the options shown above.
- Click on the Popup Windows option.
- Remove the checkmark from beside the Block unrequested popup windows option.
- Click OK to close the window.
Once this is done, then you should be able to use the online system properly. Once you are finished using the online system, you can go back into the menu again to turn on the pop-up blocker.
Norton Internet Security/Firewall Pop-up Blocker
To disable pop-up blocking in Norton's Internet Security/Firewall, do the following:
- Bring up Norton Internet Security's/Firewall's main window. This can be accomplished by opening the Windows Start menu, selecting Programs (or All Programs) and then Norton Firewall. A window like the following should appear:
- Click on the Ad Blocking line.
- Click on the Turn Off button.
- Close the window.
Once this is done, then you should be able to use the online system properly. Once you are finished using the online system, you can go back into the above window again to turn on the pop-up blocker.
Opera
Opera's pop-up blocker is integrated into the browser, much like the pop-up blocker for Internet Explorer. To disable the pop-up blocker:
Open the Tools menu and click on Preferences. The following window will appear:
None of the advice
helped or my problem is not listed.
Please
contact our Technical support team on 0871 222 8790 (Hotline Available NOW 24 hours a day, 7 days a week!) or email them at support@e-careers.co.uk and they will be able to help you.
|
